JOB OPENING

Deskside Support Technician /Engineer

Subtract2

 Supporting Country:

HK

 Location:

Hong Kong

 Vacancy ID:

VAC3264

Job Description

RESPONSIBILITIES
We are looking for the capable candidates to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service deliver
DESCRIPTION
Our client is a highly regarded Managed IT Service Provider which offers value-driven solutions and a range of IT support services. A Managed IT service provider can remotely manage your company’s IT infrastructure and/or end-user systems on a proactive basis. In addition, it is a leading independent, end-to-end IT services company, serving private and public-sector clients from a diverse array of industries
DELIVERABLES
Do you enjoy working in IT solution environment in different areas including Hardware, software solutions? Then come and join our energetic and fast moving team where you will have the opportunity to have a meaningful impact not just on our product but the wider global community. This is a role that encourages you to try new things, think creatively, and explore a vast range of skills, ideas and areas not found in your ‘traditional’ type of businesses. We’re looking for people that can take what we do to the next level and be involved in product improvements at all scales.
SKILLS AND BEHAVIOURS
Preferable Experience of IT Support Capability to provide Hands and Feet Support as and when needed. Printer support. Basic knowledge of SOE and group policies. Is able to take instructions from various resolver groups on the phone and is able to fix issues remotely for the users. Good Client management and communication skills. Good knowledge and experience on Windows Desktops. Good knowledge of MS Office tools installation & troubleshooting. Good knowledge of tools such as antivirus, browser, VPN software etc Prior to working knowledge to deal with B2C clients. Good Understanding of ITIL concept & ticketing tool. Computer OS/Peripherals troubleshooting. Handling Different PC Operating Systems (Windows 7/8 and 10) Handling End User IMAC request. Performing Hardware Software Installation ( understanding of deployment tools like SCCM) Vendor Coordination for hardware/spare replacement. In-depth knowledge of: Windows OS (e.g. XP, Vista, Windows 7, 10) Microsoft Office applications PC\Laptop hardware PC\Laptop peripherals, including printers Mobile devices Basic knowledge of: Active Directory Exchange Apple OS SCCM IT Qualifications At least two of the following: PC\Laptop OEM Maintenance Certification certification in the desktop area Microsoft Office Specialist (MOS) Certification Experience in a similar role
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