JOB OPENING

DWP team Lead

Subtract2

 Supporting Country:

Singapore

 Location:

Singapore

 Vacancy ID:

VAC3219

Job Description

RESPONSIBILITIES
Perform Asset Inventory Management in accordance with Client’s instructions, including the use of Client’s inventory systems and compliance with processes ● Build and deploy desktops, monitors and peripherals ● Communicate with end-users in accordance with Client’s instructions ● Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance with Client’s instructions, including the use of Client’s ticketing systems and processes
DESCRIPTION
A support specialist with 3-5 years’ experience within a desktop/helpdesk environment who demonstrates high levels of customer care and behaviour at all times ● Receive and unpackage the hardware deliveries ● Securely store all hardware deliveries ● Removal of packaging and waste materials ● Perform Asset Inventory Management in accordance with Client’s instructions, including the use of Client’s inventory systems and compliance with processes ● Build and deploy desktops, monitors and peripherals ● Communicate with end-users in accordance with Client’s instructions ● Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance with Client’s instructions, including the use of Client’s ticketing systems and processes ● Contribute to Win10 knowledgebase and support procedures ● Adhere to existing migration approach and provide feedback and recommendations as appropriate ● Prepare the hardware being replaced for decommissioning and disposal in accordance with Client’s instructions
DELIVERABLES
o Monday to Friday - 9:00 – 18:00 o Extreme weather “Work From Home” coverage ● 8 total working hour per shift defined by team manager within coverage hours above ● Required occasional non-office hours (weeknight, weekend & Holiday) paid overtime work on team rotation basis LOCATION - Client office
SKILLS AND BEHAVIOURS
Ability to make sound decisions following approved procedures in a fast-paced environment ● Ability to effectively manage multiple tasks occurring simultaneously ● Ability to work independently with little supervision ● Strong problem-solving skills ● Excellent verbal and written communication skills ● Excellent interpersonal and customer care skills ● Ability to work well under pressure and to tight timescales ● An understanding of ITIL Service Support and Delivery disciplines and methodologies

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