Perform Asset Inventory Management in accordance with Client’s instructions, including the use of Client’s
inventory systems and compliance with processes
● Build and deploy desktops, monitors and peripherals
● Communicate with end-users in accordance with Client’s instructions
● Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance
with Client’s instructions, including the use of Client’s ticketing systems and processes
DESCRIPTION
A support specialist with 3-5 years’ experience within a desktop/helpdesk environment who demonstrates high
levels of customer care and behaviour at all times
● Receive and unpackage the hardware deliveries
● Securely store all hardware deliveries
● Removal of packaging and waste materials
● Perform Asset Inventory Management in accordance with Client’s instructions, including the use of Client’s
inventory systems and compliance with processes
● Build and deploy desktops, monitors and peripherals
● Communicate with end-users in accordance with Client’s instructions
● Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance
with Client’s instructions, including the use of Client’s ticketing systems and processes
● Contribute to Win10 knowledgebase and support procedures
● Adhere to existing migration approach and provide feedback and recommendations as appropriate
● Prepare the hardware being replaced for decommissioning and disposal in accordance with Client’s instructions
DELIVERABLES
o Monday to Friday - 9:00 – 18:00
o Extreme weather “Work From Home” coverage
● 8 total working hour per shift defined by team manager within coverage hours above
● Required occasional non-office hours (weeknight, weekend & Holiday) paid overtime work on team rotation
basis
LOCATION - Client office
SKILLS AND BEHAVIOURS
Ability to make sound decisions following approved procedures in a fast-paced environment
● Ability to effectively manage multiple tasks occurring simultaneously
● Ability to work independently with little supervision
● Strong problem-solving skills
● Excellent verbal and written communication skills
● Excellent interpersonal and customer care skills
● Ability to work well under pressure and to tight timescales
● An understanding of ITIL Service Support and Delivery disciplines and methodologies
