JOB OPENING

Order Entry Executive (Telco)

Our client is a global leader in the next generation of digital services and consulting. They enable clients in more than 50 countries to navigate their digital transformation.

Job Description

RESPONSIBILITIES

 

  • Receives orders for the Data, Voice, Satellite (fixed and Managed services) - Process orders into Pegasus/BCC timely and accurately
  • Receives order details from Service Delivery Executives in the form ICON/CRM tickets and various documents in different formats
  • Validate the order details – customer details validation, pricing validations, order information validation, feasibility checks
  • Create the orders in Pegasus from the details received in the order entry form
  • Meet prescribed Customer Service standards and level and performance objectives – meet SLAs and KPIs
  • Ensure all system- generated reports are actioned as required
REQUIREMENTS
  • 1-2 years relevant experience in similar role from Telco industry.
  • Diploma in IT, Engineering or Telecommunication will be an added advantage.
  • Proficient in spoken and written English
  • Good interpersonal and communication skills
  • Ability to use Microsoft suite of products i.e. Excel, Word, Outlook, Intranet and Internet Explorer
  • Knowledge of telecoms products and Pegasus system will be an advantage
  • Independent and proactive team player
  • Must be meticulous, organized and reliable & able to handle work pressure well
  • Ready to work in Petaling Jaya, Section 13. 
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