JOB OPENING
Order Procurement & Settlement (Korean/ Japanese/ Mandarin Speaker)
Our client is a global leader in the next generation of digital services and consulting. They enable clients in more than 50 countries to navigate their digital transformation.
Location: Petaling Jaya, Section 13.
Job Description
RESPONSIBILITIES
Order procurement
- To act as authorized person to place orders & liaise with overseas partners.
- To handle and fulfill these following requests submitted by Service Delivery Executive (SDE) or QH:
- New
- Termination
- Change requests (e.g. Upgrade/Downgrade/Relocation)
- Contract renewal
- Transfer of ownership/accounts
- Migration of services - To perform customer clearance before order placement with Partners.
- To fill in Partner order form and submit orders to partners via email using Partner Form or Partners’ Portal
- Details are per submitted instruction from SDE
- Include standing orders as per process - Systems that required to be used during order processing include
- Pegasus
- Pricing Portal, SOT
- SMOD
- STARS
- Quote Harmonization (QH) - To support Global Alliance division in the Cost Saving Initiatives in the form of proactive renewal or migration projects.
- To input all requests into excel for monthly statistic and order profiling purpose.
- To engage Partners closely on the order acknowledgement within 2 business days of ordering and the Firm Order Confirmation (FOC) date after site survey.
- To amend the RFS date in system within 2 business days upon receipt of FOC date from Partner..
- To update the cost information and billing start/end date, and close the activity queues in system within 2 business days from delivery confirmation.
- To engage Partners, GSP and SGO Operations closely for information or document to close the queues tmely.
- To keep proper documentation for all order requests.
- To escalate timely to Lead/Supervisor on any issues/problems pertaining to order processing
- To update the Stakeholders on the status and progress of the orders placed with Partners and queue closure
- Any other duties assigned by Supervisor/Operations Manager.
Settlement
- Perform validation against partners’ invoice details and Singtel’s records
- Process payments for invoices received from partners
- Ensure invoices are processed within a given timeframe
- Ensure payment details are accurately entered
- Escalate to second level support on billing discrepancies
- Perform all other duties related to settlement of invoices, as required
REQUIREMENTS
- 1-3 years relevant experience in a fast-paced environment.
- Diploma in IT, Engineering or Telecommunication
- Proficient in spoken and written English
- Good interpersonal and communication skills
- Ability to use Microsoft suite of products i.e. Excel, Word, Outlook, Intranet and Internet Explorer
- Knowledge of telecoms products and Pegasus system will be an advantage.
- Independent and proactive team player.
- Must be meticulous, organized and reliable & able to handle work pressure well.
- Proficient in Korean/ Japanese/ Mandarin.