IST005 Order Procurement & Settlement Executive

JOB OPENING

Order Procurement & Settlement (Korean/ Japanese/ Mandarin Speaker)

Our client is a global leader in the next generation of digital services and consulting. They enable clients in more than 50 countries to navigate their digital transformation.

Location: Petaling Jaya, Section 13.

Job Description

RESPONSIBILITIES

Order procurement

To act as authorized person to place orders & liaise with overseas partners.
To handle and fulfill these following requests submitted by Service Delivery Executive (SDE) or QH:
- New
- Termination
- Change requests (e.g. Upgrade/Downgrade/Relocation)
- Contract renewal
- Transfer of ownership/accounts
- Migration of services
To perform customer clearance before order placement with Partners.
To fill in Partner order form and submit orders to partners via email using Partner Form or Partners’ Portal
- Details are per submitted instruction from SDE
- Include standing orders as per process
Systems that required to be used during order processing include
- Pegasus
- Pricing Portal, SOT
- SMOD
- STARS
- Quote Harmonization (QH)
To support Global Alliance division in the Cost Saving Initiatives in the form of proactive renewal or migration projects.
To input all requests into excel for monthly statistic and order profiling purpose.
To engage Partners closely on the order acknowledgement within 2 business days of ordering and the Firm Order Confirmation (FOC) date after site survey.
To amend the RFS date in system within 2 business days upon receipt of FOC date from Partner..
To update the cost information and billing start/end date, and close the activity queues in system within 2 business days from delivery confirmation.
To engage Partners, GSP and SGO Operations closely for information or document to close the queues tmely.
To keep proper documentation for all order requests.
To escalate timely to Lead/Supervisor on any issues/problems pertaining to order processing
To update the Stakeholders on the status and progress of the orders placed with Partners and queue closure
Any other duties assigned by Supervisor/Operations Manager.

Settlement

Perform validation against partners’ invoice details and Singtel’s records
Process payments for invoices received from partners
Ensure invoices are processed within a given timeframe
Ensure payment details are accurately entered
Escalate to second level support on billing discrepancies
Perform all other duties related to settlement of invoices, as required

REQUIREMENTS

1-3 years relevant experience in a fast-paced environment.
Diploma in IT, Engineering or Telecommunication
Proficient in spoken and written English
Good interpersonal and communication skills
Ability to use Microsoft suite of products i.e. Excel, Word, Outlook, Intranet and Internet Explorer
Knowledge of telecoms products and Pegasus system will be an advantage.
Independent and proactive team player.
Must be meticulous, organized and reliable & able to handle work pressure well.
Proficient in Korean/ Japanese/ Mandarin.