JOB OPENING

Order Procurement & Settlement (Korean/ Japanese/ Mandarin Speaker)

Our client is a global leader in the next generation of digital services and consulting. They enable clients in more than 50 countries to navigate their digital transformation.

Location: Petaling Jaya, Section 13. 

Job Description

RESPONSIBILITIES

Order procurement

  • To act as authorized person to place orders & liaise with overseas partners.
  • To handle and fulfill these following requests submitted by Service Delivery Executive (SDE) or QH:
    - New
    - Termination
    - Change requests (e.g. Upgrade/Downgrade/Relocation)
    - Contract renewal
    - Transfer of ownership/accounts
    - Migration of services
  • To perform customer clearance before order placement with Partners.
  • To fill in Partner order form and submit orders to partners via email using Partner Form or Partners’ Portal
    - Details are per submitted instruction from SDE
    - Include standing orders as per process
  • Systems that required to be used during order processing include
    - Pegasus
    - Pricing Portal, SOT
    - SMOD
    - STARS
    - Quote Harmonization (QH)
  • To support Global Alliance division in the Cost Saving Initiatives in the form of proactive renewal or migration projects.
  • To input all requests into excel for monthly statistic and order profiling purpose.
  • To engage Partners closely on the order acknowledgement within 2 business days of ordering and the Firm Order Confirmation (FOC) date after site survey.
  • To amend the RFS date in system within 2 business days upon receipt of FOC date from Partner..
  • To update the cost information and billing start/end date, and close the activity queues in system within 2 business days from delivery confirmation.
  • To engage Partners, GSP and SGO Operations closely for information or document to close the queues tmely.
  • To keep proper documentation for all order requests.
  • To escalate timely to Lead/Supervisor on any issues/problems pertaining to order processing
  • To update the Stakeholders on the status and progress of the orders placed with Partners and queue closure
  • Any other duties assigned by Supervisor/Operations Manager.

Settlement

  • Perform validation against partners’ invoice details and Singtel’s records
  • Process payments for invoices received from partners
  • Ensure invoices are processed within a given timeframe
  • Ensure payment details are accurately entered
  • Escalate to second level support on billing discrepancies
  • Perform all other duties related to settlement of invoices, as required
REQUIREMENTS
  • 1-3 years relevant experience in a fast-paced environment.
  • Diploma in IT, Engineering or Telecommunication
  • Proficient in spoken and written English
  • Good interpersonal and communication skills
  • Ability to use Microsoft suite of products i.e. Excel, Word, Outlook, Intranet and Internet Explorer
  • Knowledge of telecoms products and Pegasus system will be an advantage.
  • Independent and proactive team player.
  • Must be meticulous, organized and reliable & able to handle work pressure well.
  • Proficient in Korean/ Japanese/ Mandarin. 
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