Job Function: Administrative, Customer Service, Procurement

a) Job Responsibilities– Order closure and settlement

• Receive order completion documents from vendors and acknowledge the email upon order closure.
• Respond to stakeholders on order status.
• Consult with vendors and internal teams for order completion details if not received.
• Prepare status for outstanding order report and follow up till order closure.
• Update details into customer billing and vendor payment systems.
• Inform vendors on service termination and stop payment for the service contracts.
• Raise payment to vendor for order commissioning and update the list.
• Perform any other duties as required or assigned.

b) Job Responsibilities– Recurring Order settlements

• Create and maintain records of service provided by vendors or overseas partners
• Liasing with vendors on invoicing and payment matters
• Process invoice from vendors and issue payment instruction
• Resolving order, billing and payment disputes.
• Attend to queries on order, billing and payment matters
• Effect accrual process monthly and ensure its accuracy
• Prepare various monthly reports including accrual and payment reports.
• Preparing service and payment report requested by various business units, if any.
• Analysis of monthly payment report and explain variance.