JOB OPENING

L1 Service Desk Support

Subtract2

 Supporting Country:

China

 Location:

Malaysia

 Vacancy ID:

VAC3261

Job Description

RESPONSIBILITIES
Record all calls from end-users and project members via official channels Facilitate all communication (inbound and outbound), system related messages, user satisfaction surveys, user enquiries and status calls Provide system support and resolve first tier calls Maintain system access control Record and transfer calls to specialist or other relevant team members if first tier cannot resolve immediately or if investigation is required Re-route all calls meant for other transversal service/help desks via official channels Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner Any other duties deemed reasonable and required as part of the day to day role
DESCRIPTION
Customer Support Executive We are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team. The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Agent will be responsible for maintaining and developing high standards of service. All aspects of the role will be customer-centric and to offer the best customer service in the industry. It is a must to be focused on what will give the customer the best possible experience from the site and world-class customer service in a competitive world.
DELIVERABLES
Record all calls from end-users and project members via official channels
SKILLS AND BEHAVIOURS
Years of technical or customer support experience in a call center environment < 1 years hands-on computer and internet experience Solving problems attitude Proficient in Mandarin and English languages Works independently with minimal supervision or direction Troubleshoot and repair simple network problems, including internet browser software Troubleshoot and repair common computer hardware problems

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