JOB OPENING

Process Specialist (H2R)

Subtract2

 Supporting Country:

Taiwan

 Location:

Malaysia

 Vacancy ID:

VAC003164

Job Description

RESPONSIBILITIES
Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests. Provide subject matter expertise for complex issues. Build training curriculum & Work Instructions. Identify and communicate opportunities for continuous process improvement Use existing knowledge base to provide a customer facing root cause assessment.
DESCRIPTION
Our client is a global leader in the next generation of digital services and consulting.
DELIVERABLES
Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests. Provide subject matter expertise for complex issues. Build training curriculum & Work Instructions. Identify and communicate opportunities for continuous process improvement Use existing knowledge base to provide a customer facing root cause assessment.
SKILLS AND BEHAVIOURS
Good understanding of Order Management process. Quote to Order. Clear written & oral communication skills with internal customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in creating knowledge base would be an advantage.

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