Senior Customer Service Executive
- Supporting the customer support agents -Supporting respected local market users of services for general enquiries/accounts/payments via chat function To handle customer enquiries and requests promptly, accurately, and professionally. To update and maintain customer interaction in the customer relationship database. To meet service targets by achieving both service and productivity level by ensuring that all inquiries/request are answered/processed within the stipulated SLA. To resolve customer's complaints tactfully and escalate the case to Team Leader, when necessary. Provide customer's comments to Team Leader for service improvement. To maintain amicable working relationship with other team members and business partners.
Our client has been in business since 2009 and is considered one of the largest Forex and CFD brokers in the world. Our superior technology solutions and stable and safe trading environments which are based on our 7 trading centers located around the world have made us world famous.
Members of the Client Services team should have strong communication and coordination skill sets whom will be part of a 24 by 6 rotation team that will be responding to external client inquiries about accounts, trading and company related information. In addition, you need to coordinate issues between different departments, for example, help sales team with case handling and escalations.
Excellent English communication skills. Customer-orientated with good interpersonal and communication skills. Strong and proven problem-solving skills.