JOB OPENING

Team Lead (DWP)

Subtract2

 Supporting Country:

Singapore

 Location:

Singapore

 Vacancy ID:

VAC3219

Job Description

RESPONSIBILITIES
Perform Asset Inventory Management in accordance with Client's instructions, including the use of Client's inventory systems and compliance with processes — Build and deploy desktops, monitors and peripherals — Communicate with end-users in accordance with Client's instructions — Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance with Client's instructions, including the use of Client's ticketing systems and processes
DESCRIPTION
A support specialist with 3-5 years' experience within a desktop/helpdesk environment who demonstrates high levels of customer care and behaviour at all times  Receive and unpackage the hardware deliveries  Securely store all hardware deliveries  Removal of packaging and waste materials  Perform Asset Inventory Management in accordance with Client's instructions, including the use of Client's inventory systems and compliance with processes  Build and deploy desktops, monitors and peripherals  Communicate with end-users in accordance with Client's instructions  Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance with Client's instructions, including the use of Client's ticketing systems and processes  Contribute to Win10 knowledgebase and support procedures  Adhere to existing migration approach and provide feedback and recommendations as appropriate  Prepare the hardware being replaced for decommissioning and disposal in accordance with Client's instructions
DELIVERABLES
o Monday to Friday 9:00 – 18:00 o Extreme weather Work From Home coverage  8 total working hour per shift defined by team manager within coverage hours above  Required occasional non-office hours (weeknight, weekend & Holiday) paid overtime work on team rotation basis LOCATION Client office
SKILLS AND BEHAVIOURS
Ability to make sound decisions following approved procedures in a fast-paced environment Ability to effectively manage multiple tasks occurring simultaneously Ability to work independently with little supervision Strong problem-solving skills Excellent verbal and written communication skills Excellent interpersonal and customer care skills Ability to work well under pressure and to tight timescales An understanding of ITIL Service Support and Delivery disciplines and methodologies

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