Handle a team size of 15 to 20 Associates. Provide subject matter expertise for complex issues. Attend process level meetings i.e client facing. Support Management with insights on the process/domain decisions. Build training curriculum & Work Instructions. Identify and communicate opportunities for continuous process improvement Use existing knowledge base to provide a customer facing root cause assessment. Manage implementation of automation initiatives for the team
Our Global Technology company is looking for a talented team leader for the O2O business.
Handle a team size of 15 to 20 Associates. Drive the day to day, ensure performance and all aspects of delivery is managed on time and accurately.
Problem solving and analytical skills. Customer / Client facing experience preferred Proficiency in English and Thai languages is a must