JOB OPENING

Tech Ops Engineer (TOE)

Subtract2

 Supporting Country:

Taiwan

 Location:

Taiwan

 Vacancy ID:

VAC3203

Job Description

RESPONSIBILITIES
Support our clients with technical issues in a professional manner Provide our customers with status updates according to our SLA processes and procedures Independently analysis and identify root causes of system and trading issues Be in charge of trading platform management, system maintenance, and provide multiple trading solutions to brokers with daily support of troubleshooting on MT4/5 and Bridge/Aggregators. Produce regular business and technical reports
DESCRIPTION
We are looking for a Technical Operations Engineer to support our Global Forex Client.
DELIVERABLES
Monitor and manage servers statuses and health, network connectivity Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution Track all issues in a ticketing system
SKILLS AND BEHAVIOURS
Strong communication skills Strong logical thinking and analytical skills

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