Technical Customer Support for One of the leading global Online Brokerage.

Responsibility/Activity

  • Provide day-to-day support for Finstek's systems such as MT4/MT5 and Bridge/Aggregator
  • Support clients with technical issues in a professional manner
  • Provide customers with status updates according to our SLA processes and procedures
  • Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution
  • Monitor and manage servers statuses and health, network connectivity
  • Independently analysis and identify root causes of system and trading issues
  • Produce regular business and technical reports
  • Track all issues in a ticketing system
 

Skills Profile

  • 1+ year(s) of a relevant working experiences
  • Strong communication skills
  • Strong logical thinking and analytical skills
  • Persistent in resolving issues and finding solutions
  • Fluent written and spoken English
Read more

SWIVELT JOB APPLICATION FORM