Claims Administrator – Cantonese speaker

– Ensure the qualification of cases (emails) in our Salesforce tool.
– Fill in cases (Salesforce emails) with the necessary information to link the email to the insured/underwriter’s environment.
– Fill in the subject of the emails.
– Dispatch cases (Salesforce emails) according to the services and the organization of the management services, and close certain cases.
– Deliver excellent customer service through high-quality and efficient handling of policyholder claims.
– Understand clients’ needs, eligibility, and coverage, and provide qualified assistance services accordingly.
– Manage cases proactively using our internal systems and communicate with all relevant departments.
– Formulate, affect, interpret, or implement policies pertaining to strategic claim resolution.
– Make prompt and timely decisions on policy cover and settlement costs.
– Acquire information as necessary to perform accurate redress calculations.
– Achieve set targets in line with required quality standards.

We are seeking a detail-oriented and experienced Claims Administrator to join our team. The ideal candidate will have a solid background in nursing, health administration, or claims administration, and will be responsible for managing and processing insurance claims efficiently while delivering excellent customer service.

– Bachelor’s degree.
– 5+ years of previous experience in nursing, health administration, or claims administration.

-Fluent in both written and spoken English and local Native language.
– Flexibility in working hours is expected.
– Flexibility, adaptability, and a positive mindset are key values for this role.
– Excellent communication, interpersonal, and analytical skills.
– Proficient in using computers, Microsoft Office, Internet, and Email.
– strong analytical and problem-solving skills.
– Ability to adapt and work well in a multicultural environment.
– high level of proficiency in English and local Native language.
– strong multitasking abilities.

– Ensure the qualification of cases (emails) in our Salesforce tool.
– Fill in cases (Salesforce emails) with the necessary information to link the email to the insured/underwriter’s environment.
– Fill in the subject of the emails.
– Dispatch cases (Salesforce emails) according to the services and the organization of the management services, and close certain cases.
– Deliver excellent customer service through high-quality and efficient handling of policyholder claims.
– Understand clients’ needs, eligibility, and coverage, and provide qualified assistance services accordingly.
– Manage cases proactively using our internal systems and communicate with all relevant departments.
– Formulate, affect, interpret, or implement policies pertaining to strategic claim resolution.
– Make prompt and timely decisions on policy cover and settlement costs.
– Acquire information as necessary to perform accurate redress calculations.
– Achieve set targets in line with required quality standards.

We are seeking a detail-oriented and experienced Claims Administrator to join our team. The ideal candidate will have a solid background in nursing, health administration, or claims administration, and will be responsible for managing and processing insurance claims efficiently while delivering excellent customer service.

– Bachelor’s degree.
– 5+ years of previous experience in nursing, health administration, or claims administration.

-Fluent in both written and spoken English and local Native language.
– Flexibility in working hours is expected.
– Flexibility, adaptability, and a positive mindset are key values for this role.
– Excellent communication, interpersonal, and analytical skills.
– Proficient in using computers, Microsoft Office, Internet, and Email.
– strong analytical and problem-solving skills.
– Ability to adapt and work well in a multicultural environment.
– high level of proficiency in English and local Native language.
– strong multitasking abilities.