IT Support Operations/ System Admin

IT Support (onsite at the Malaysia office for 4 hours per week):
-Help set up, support, and maintain end user computing environments
-Support requests for accessing resources and granting entitlements according to company policies.
-Troubleshoot user issues and pass it to a resolver group if appropriate.
-Provide regional support for Gsuite, Microsoft and other tools.
-Support planning and project execution for strategic IT environment initiatives.

IT Operations:
-Act as the first-level support for incoming user requests and issues for all core IT systems (for all markets)
-Execute day-to-day changes to IT core systems and act on user requests (e.g. user on/off boarding, access grant/revocation) following defined processes
-Handle incoming user support requests, triage them, solve them remotely if possible and forward them to on-site support if not
-Investigate user requests that donâ’t fall into pre-defined request types, capture needed details, and escalate requests that donâ’t fit into existing request types to ITSM for custom handling or developing a new process

The IT Service Management team for our client is responsible for managing Core IT systems like identity management, authentication and authorization, collaboration and communication tools; managing user access and permissions for these systems, and on-boarding line of business SaaS as well as in-house developed applications to identity management, authentication and authorization systems; procuring new software and hardware and integrating them with ITSM processes; onboarding new users to our IT systems; and providing IT support to our internal users for hardware/software/access issues.

IT Support knowledge and either past experience of IT Support (for Mid level) or a technical degree in IT (for Junior/Mid level)

-Strong communication, organisational, and time management skills
-Excellent customer service skills, empathetic towards the needs of your customers
-Like to work across the breadth of different technologies and learn new things every day
-Can think out of the box to provide solutions while preserving the integrity of the operating environment

IT Support (onsite at the Malaysia office for 4 hours per week):
-Help set up, support, and maintain end user computing environments
-Support requests for accessing resources and granting entitlements according to company policies.
-Troubleshoot user issues and pass it to a resolver group if appropriate.
-Provide regional support for Gsuite, Microsoft and other tools.
-Support planning and project execution for strategic IT environment initiatives.

IT Operations:
-Act as the first-level support for incoming user requests and issues for all core IT systems (for all markets)
-Execute day-to-day changes to IT core systems and act on user requests (e.g. user on/off boarding, access grant/revocation) following defined processes
-Handle incoming user support requests, triage them, solve them remotely if possible and forward them to on-site support if not
-Investigate user requests that donâ’t fall into pre-defined request types, capture needed details, and escalate requests that donâ’t fit into existing request types to ITSM for custom handling or developing a new process

The IT Service Management team for our client is responsible for managing Core IT systems like identity management, authentication and authorization, collaboration and communication tools; managing user access and permissions for these systems, and on-boarding line of business SaaS as well as in-house developed applications to identity management, authentication and authorization systems; procuring new software and hardware and integrating them with ITSM processes; onboarding new users to our IT systems; and providing IT support to our internal users for hardware/software/access issues.

IT Support knowledge and either past experience of IT Support (for Mid level) or a technical degree in IT (for Junior/Mid level)

-Strong communication, organisational, and time management skills
-Excellent customer service skills, empathetic towards the needs of your customers
-Like to work across the breadth of different technologies and learn new things every day
-Can think out of the box to provide solutions while preserving the integrity of the operating environment