Support our clients with technical issues in a professional mannerProvide our customers with status updates according to our SLA processes and proceduresIndependently analysis and identify root causes of system and trading issuesBe in charge of trading platform management, system maintenance, and provide multiple trading solutions to brokers with daily support of troubleshooting on MT4/5 and Bridge/Aggregators.Produce regular business and technical reports
DESCRIPTION
We are looking for a Technical Operations Engineer to support our Global Forex Client.
DELIVERABLES
Monitor and manage servers statuses and health, network connectivityEscalate alerts/issues to appropriate internal teams and work with them towards a timely resolutionTrack all issues in a ticketing system
SKILLS AND BEHAVIOURS
Strong communication skillsStrong logical thinking and analytical skills
