Excellent written and oral communications skills Telephone skills – in the areas of listening, problem resolution, dealing with difficult situations and /or concerned customers Customer focus and empathy Team player Openness, cultural sensitivity, and inclusiveness Able to recognise and welcome diversity Flexibility and a solution-oriented approach Can-do attitude Spirit of continuous improvement of processes Personal organisational skills Ability to prioritize tasks and work under pressure/demanding timelines Ability to follow specific processes and flexibility as appropriate Maintain strong control over the details Ability to work in a fast and dynamic organization Be specialist in structuring, analyzing, and understanding data Fluent (written and spoken) in Japanese and good knowledge of English Knowledge of MS Outlook, Word, Excel Ability to operate effectively in an office environment, using computers and other office equipment