Customer Service Executive - Thai speaker

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JOB OPENING

Customer Service Executive – Thai speaker

Supporting Country:

Thailand

Location:

Malaysia

Vacancy ID:

VAC3420

Job Description

RESPONSIBILITIES

- Manage of all kind orders, ensuring correct quantities, pricing and delivery dates, being the point of contact for customers with routine enquiries and resolve non-routine enquiries. - work closely with the Shared service Center (SSC) for immediate order issue resolution - Ensure all orders are in delivery in line with planning schedule and releasing sales invoices - Collaborate with sales being supportive and facilitating the JMA/rebate invoices process - Contribute in all Customer service meetings both internal and external. - Be alert of urgent/promotional stock requirements, set change and review your Account Allocation and Account reserve buckets regularly. - in collaboration with the SSC Masterdata team Ensure the Customer master data is always updated

DESCRIPTION

Do you get excited by the thought of working for the world leading play and entertainment company in a continuously evolving, truly omnichannel environment? Join us as the Customer Service Executive for our client project team, based in Malaysia.

DELIVERABLES

SKILLS AND BEHAVIOURS

- Good level of English and native language e.g., Mandarin, Bahasa Indonesia, Thai, Korean or Japanese (both written & spoken) - Ability to meet deadlines, have attention to detail & able to prioritize and react constructively under pressure - Excellent PC skills – MS Word and Excel, Power BI– and the ability to learn new packages – SAP (ERP) knowledge is a plus - Contribute to performance delivery with positive energy, creativity, and a proactive perspective - Excellent Customer Service skills

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