Supporting respected local market users of services for general enquiries/accounts/payments via chat function To handle customer enquiries and requests promptly, accurately, and professionally. To update and maintain customer interaction in the customer relationship database. To meet service targets by achieving both service and productivity level by ensuring that all inquiries/request are answered/processed within the stipulated SLA. To resolve customer's complaints tactfully and escalate the case to Team Leader, when necessary. Provide customer's comments to Team Leader for service improvement. To maintain amicable working relationship with other team members and business partners.