Customer Service

  • We are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team for a renown global company in the financial / forex industry;
  • The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Agent will be responsible for maintaining and developing high standards of service;
  • All aspects of the role will be customer-centric and to offer the best customer service in the industry;
  • It is a must to be focused on what will give the customer the best possible experience from the site and world-class customer service in a competitive world.

Job Description

  • Provide the highest level of quality customer service, both internally and externally;
  • Engage with customers (chats, emails, phone calls) to provide the most relevant information in response to inquiries, concerns, and requests about our products, payment methods and service;
  • Escalate and liaise with other departments for issues such as payment and security related issues;
  • Ensure that all tasks and client-generated tickets are followed up and dealt with promptly in accordance with the company’s service standards;
  • Learn all about the Company and its products, how our Systems communicate with each other, any other information that can take you to the next level within the company.
  • Very strong verbal and written communication skills in Chinese & English;
  • Any other languages is a plus;
  • 1 years’ experience from a similar customer support environment within the Forex and CFD trading industry is preferred but not entirely necessary;
  • High attention to detais;
  • A genuine desire to always deliver the best service possible to both external and internal clients in a timely manner;
  • Good knowledge of how the financial/investment markets work;
  • The ability to work with a fast-paced, agile team and balance multiple tasks at once;
  • The ability to adapt easily to an ever-changing regulatory environment;
  • The ability to do shift work;
  • Flexible to work on Taiwan Public holidays on rotation;
  • Eagerness to advance your career beyond the Customer Support department;
  • Experience in a startup online business in a plus.
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