- Manage customer inquiries and ensure accurate and timely responses across multiple channels, including Live Chat, WhatsApp, and email in both - local language: Malay/ Thai and English languages.
- Communicate effectively to provide clear, professional, and solution-oriented support.
- Handle and resolve complex issues and complaints, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to streamline support processes and enhance service quality.
- Work closely with the 2nd level support team to escalate and resolve more technical or complex issues efficiently.
- Maintain accurate and detailed records of customer interactions to ensure consistency and quality in support services.
Description
We are looking for a skilled and proactive Customer Support Agent to join our support team. The ideal candidate will play a key role in assisting customers, handling inquiries, and ensuring a smooth customer experience. This is a great opportunity for an individual with a passion for customer service and a strong interest in the fintech industry.
Education and Experience
Skills and Behaviours
- Proficient understanding of Forex markets and knowledge of Forex trading platforms.
- Experience with CRM systems, Confluence, Jira.
- Fluent in local: Thai/ Malay language (both written and spoken).
- Strong level of English language (both written and spoken).
- Readiness to work different shifts, including night shifts - 8:00 - 17:00 , 12:00 - 21:00, 16:00 - 01:00, 00:00 - 09:00 (each shift includes 1 hour lunch)
