JOB OPENING

Customer Support Agent – Thai speaker

Subtract2

 Supporting Country:

Thailand

 Location:

Thailand

 Vacancy ID:

VAC3633

Job Description

Responsibilities
- Manage customer inquiries and ensure accurate and timely responses across multiple channels, including Live Chat, WhatsApp, and email in both - local language: Malay/ Thai and English languages.
- Communicate effectively to provide clear, professional, and solution-oriented support.
- Handle and resolve complex issues and complaints, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to streamline support processes and enhance service quality.
- Work closely with the 2nd level support team to escalate and resolve more technical or complex issues efficiently.
- Maintain accurate and detailed records of customer interactions to ensure consistency and quality in support services.
Description

Our client is a fast-growing CFD trading company with over 15 years of industry experience. They re on a mission to revolutionise trading through bold innovation, building tools that break traditional barriers and open up limitless possibilities — from cross-asset to cross-event trading. Our client brings together passionate, forward-thinking individuals to challenge the norm and reshape the future of global trading.

We are looking for a skilled and proactive Customer Support Agent to join our support team. The ideal candidate will play a key role in assisting customers, handling inquiries, and ensuring a smooth customer experience. This is a great opportunity for an individual with a passion for customer service and a strong interest in the fintech industry.

Education and Experience
- Minimum 1 year of experience in customer support within a Forex & CFDs brokerage.
Skills and Behaviours
- Proficient understanding of Forex markets and knowledge of Forex trading platforms.
- Experience with CRM systems, Confluence, Jira.
- Fluent in local: Thai language (both written and spoken).
- Strong level of English language (both written and spoken).
- Readiness to work different shifts, including night shifts - 8:00 - 17:00 , 12:00 - 21:00, 16:00 - 01:00, 00:00 - 09:00 (each shift includes 1 hour lunch)
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