Fast paced environment Record all calls from end-users and project members via official channels Facilitate all communication (inbound and outbound), system related messages, user satisfaction surveys, user enquiries and status calls Provide system support and resolve first tier calls Maintain system access control Record and transfer calls to specialist or other relevant team members if first tier cannot resolve immediately or if investigation is required Re-route all calls meant for other transversal service/help desks via official channels Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner Any other duties deemed reasonable and required as part of the day to day role