JOB OPENING
L1 Service Desk – Mandarin speaker
Supporting Country:
Malaysia
Location:
Malaysia
Vacancy ID:
VAC3435
Job Description
RESPONSIBILITIES
Fast paced environment
Record all calls from end-users and project members via official channels
Facilitate all communication (inbound and outbound), system related messages, user satisfaction surveys, user enquiries and status calls
Provide system support and resolve first tier calls
Maintain system access control
Record and transfer calls to specialist or other relevant team members if first tier cannot resolve immediately or if investigation is required
Re-route all calls meant for other transversal service/help desks via official channels
Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries
Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
Any other duties deemed reasonable and required as part of the day to day role
DESCRIPTION
Customer Support Executive
We are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team.
The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Agent will be responsible for maintaining and developing high standards of service. All aspects of the role will be customer-centric and to offer the best customer service in the industry. It is a must to be focused on what will give the customer the best possible experience from the site and world-class customer service in a competitive world.
DELIVERABLES
Record all calls from end-users and project members via official channels
SKILLS AND BEHAVIOURS
Years of technical or customer support experience in a call center environment
< 1 years hands-on computer and internet experience
Solving problems attitude
Proficient in Mandarin and English languages
Works independently with minimal supervision or direction
Troubleshoot and repair simple network problems, including internet browser software
Troubleshoot and repair common computer hardware problems