Lead Generation/ Client Success Specialist (Labuan)

JOB OPENING

Lead Generation/ Client Success Specialist (Labuan)

Supporting Country:

Malaysia

Location:

Malaysia

Vacancy ID:

VAC3543

Job Description

RESPONSIBILITIES

Introduce the company's products to clients through online and offline channels. Provide excellent service and communication skills with all leads and customers. Meet and exceed sales revenue targets. Develop new customers and maintain a good relationship with existing customers through social media, referrals, websites, previous contacts etc. Understand financial markets to excite potential clients about financial market movements. Collaborate with team members to achieve better results. Gather feedback from customers or prospects and share with internal teams. Handle the complete sales process from lead conversion to account management. Calling prospective clients to promote our products and services to reach monthly account opening and turnover targets. Educate leads and clients how to use our trading platforms. Reactivation calls for clients that have not traded within a long period. Nurture relationships with business partners such as educators or signal providers. Work with marketing teams to create engaging content to aid acquisition and retention metrics. Always adhere to compliance policies. Any other duties reasonably required for the role.

DESCRIPTION

With over 50 years of combined industry experience, our client's management team are passionate about building a brokerage to compete with the most reputable brands in the industry. Our client focused on building own path, through superior technology and excellent service with a clear understanding of client’s needs. Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, our client also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

DELIVERABLES

As part of the Client Success team you will be responsible for handling the full sales process from converting registered leads into active live account holders, managing a portfolio of clients, to reactivating dormant accounts. Your knowledge of our platforms and products and financial markets in general will enable you to effectively meet your targets and KPI’s whilst adhering to the principles of Treating Customers Fairly. This role comes with a competitive starting salary, and upon passing probation eligibility to an attractive bonus scheme

SKILLS AND BEHAVIOURS

- Must have strong verbal and written communication skills. - Educated to minimum Diploma. - Strong MS Office skills. - Proficiency in both English and local language: Thai/ Vietnam is required; additional language skills are a plus. - Excellent communication skills and telephone manner. - Energetic, highly motivated, and well organised with excellent time management skills. - Good understanding of working within a regulated environment. - Target driven and able to work under pressure. - Interest in and understanding of Financial Markets and trading. - Ability to work flexibly during busier periods.

JOB OPENING