JOB OPENING
Operations Manager
Supporting Country:
Malaysia
Location:
Malaysia
Vacancy ID:
VAC3465
Job Description
RESPONSIBILITIES
Lead the functional teams in the organization e.g., HR, recruitment, data scientist and finance team.
Participate in client discussions to understand the problem faced by clients and articulate the same to internal stakeholders
Able to identify the pain areas in client processes and build robust controls around them
Analyze the requirement by demonstrating strong process / solution knowledge, understanding of client business scenario, understanding constraints in implementation and technology
Follow the steps for deployment as envisaged in the project plan, foresees possible cutover issues and plan for them proactively
Train the users / prepare the training material if required in order to ensure the smooth transition to new systems / processes
Understand of business metrics for the clients and help them to realize the business value
Able to estimate the benefits of transformation projects and present it to Finance/clients for sign off
Head small / medium size programs, perform project management activities
Prepare process excellence and transformation strategy for given scope
Experience of working with cross cultural teams
Solution evaluation and recommendation
DESCRIPTION
Swivelt helps to inject GaaS into your business to increase productivity and accelerate growth with our All-in-One Growth Toolbox
Leverage our consulting methodology to analyze and assess your business and get a clear roadmap to quick wins and phased activities to untap your business potential
Accelerate outcomes with our tailored outsourcing solutions that fully manage the Buy and Own Journey of your customers and channels
Sustain your outcomes and increase productivity with our performance management platform that simplifies your business management, creates high performing teams, enables work from anywhere and gives you one tool that is the Front Door to all parts of your business
DELIVERABLES
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SKILLS AND BEHAVIOURS
Hands on Six Sigma and Lean Experience
Must have good Analytics skills
Functional teams Management, Business Focus, Client Centricity, Contractual Management, Quality & Continuous Improvement