General - Provide full generalist People support for designated teams. - Work as part of the People team to provide a seamless, positive and inclusive employee experience at every point in the employee lifecycle. - Liaise with regional managers and teams to maintain strong connections and to ensure all duties for the local region and for the People team are clearly defined and well managed. - Support the Head of People and line managers in implementing organisational changes and plans in order to achieve objectives and minimise risk. - Undertake specific ad hoc project work as required by the Head of People and the Chief Legal and Compliance Officer. - Provide cover for colleagues / team members in their absence. - Any other duties reasonably required for the role. Policy and compliance - Advise on and assist in the application and interpretation of employment policies and procedures and relevant legal requirements to ensure good practice, legal compliance and fairness. - Work with the Head of People to carry out a rolling review of global and regional employment policies and procedures to ensure all are up to date and in line with legal and good practice requirements. - Work with the Head of People to deliver employment policy training for line managers to support and improve knowledge, compliance and good practice. - Oversee statutory leave arrangements to ensure timely and appropriate communication with employees and fulfil legal obligations. - As agreed with the Head of People, advise on and implement disciplinary and grievance policies and processes, carry out formal investigations and support formal hearings where necessary. Resourcing - Work with the Head of People to assess current and future resource needs and create a robust regional plan. - Manage the end to end recruitment process to achieve high candidate quality and maintain good practice. - Co-create and quality-assure job design / job descriptions to ensure accountabilities and criteria are well-defined. - Support selection processes, recommend and design assessment methods, attend interviews and advise and support hiring managers so that robust and accountable decisions are made. - Create recruitment advertisements and candidate information to enhance our employer profile. - Implement timely and professional candidate communications and provision of feedback to give a positive candidate experience and maintain the company’s external reputation. - Research, review and recommend external advertising and sourcing options to help reduce agency costs. - Research and make recommendations on elevating our profile as an employer of choice online and in relevant professional sectors. - Determine appropriate sourcing and advertising with the Head of People to promote vacancies as widely and positively as possible. - Work with the Head of People to create a compelling employee value proposition in line with branding and Values. - Promote the employee referral programme to support the attraction of suitable candidates. - Manage the administration of all starters and leavers to ensure a professional service is maintained and compliance and payroll requirements are met. - Oversee delivery of onboarding provision for new starters and monitor individual orientation and probation periods to ensure the needs of individuals and the organisation are met. - Coordinate visa applications and sponsorship processes to ensure appropriate use and timely management. - Review and refresh template documents and online materials so that they reflect our employer brand and culture. - Carry out exit interviews to provide feedback for managers to act on. Performance and capability - Monitor quality of completed performance reviews and provide feedback to assist in achieving improvements. - Provide advice and guidance to managers and employees on the use of performance management processes, documentation and supporting resources for promoting personal development opportunities. - Support performance improvement processes to ensure processes are followed and opportunities for improvement are actively pursued. - Work with the Head of People to deliver performance management training workshops for new employees and as a refresher for existing employees and managers. - Oversee database of completed performance management documentation to enable quality audit and ensure accurate record-keeping. - Support the Head of People with the creation of a company Learning and Development Plan in order to meet the needs of employees and the business. - Work with the Head of People to develop, implement and deploy career progression frameworks. - Work with line managers to identify and promote formal and informal development opportunities within the organisation. Employee engagement and communication - Promote our desired business culture by acting as a role model for our Values and constructively challenging contradictory behaviour. - Contribute regularly to internal communications in order to educate and inform employees. - Oversee local team building and communications activities so that people in all offices can participate. - Advise, coach and support managers to fulfil their employee engagement responsibilities effectively. - Support managers to create and implement local action plans to address any areas identified as needing attention, including from our employee surveys. Rewards, benefits and wellbeing - Work with the Head of People and line managers to manage annual and ad hoc pay review processes and salary benchmarking. - Work with the Head of People to research, cost, present and implement recommended benefits for the regions. - Provide monthly data reporting for payroll and administer benefits in consultation with Finance. - Manage efficient administration of payroll, pension, and local benefits schemes. - Promote benefits through workshops and internal communications to increase awareness and take-up. - Promote benefits externally with clear branding to help attract candidates. - Work with the Head of People to research, recommend and implement initiatives to promote health and wellbeing. - Support and educate line managers to be the first port of call for employees on wellbeing matters and to manage absence and ill health effectively. Operational - Draft contracts of employment and manage new starter administration and onboarding to ensure a smooth transition into the Company for all new employees. - Undertake pre-employment checks on all new starters to ensure policy compliance and minimise risk. - Undertake data audit and reporting (e.g. absence) to ensure employee data is accurate and up to date.- - Manage offboarding of employees to ensure contractual obligations are met. - Prepare the monthly payroll and any changes including sales commission, benefit claims and incentives, and liaise with the local payroll provider to ensure payroll deadlines are met. - Provide information for the employee database to ensure employee data is accurate and up to date. - Produce meaningful monthly reports to the Head of People and Heads of Regions in relation to attrition, absence, recruitment spend, training activity, etc. - Regularly report on and analyse employee absence and retention data to identify corrective or pre-emptive action. - Monitor statutory and other absence arrangements to ensure compliance with legal and good practice requirements. - Document and maintain core employment processes and associated template documents to ensure reliability, consistency and compliance with good practice (e.g. maternity leave, starter and leaver processes). Office Management - Support the Country Head - Malaysia in liaising with building management and suppliers and arranging payments/ rent where applicable. - Set up and manage the office to create a positive and productive working environment for all colleagues. - Organise team building and social events for the office. - Manage the ordering and purchase of reasonably necessary office supplies, including computer equipment, kitchen and bathroom supplies and general stationery. - Lead on Health and Safety for the office and undertake relevant H&S and first aid training when required. - Ensure appropriate office security arrangements are in place. - Maintain an office budget. - Liaise with Country Heads and teams in China and Vietnam to help ensure good local practice in employee health, safety and wellbeing and support local engagement activities. Other - Support the Head of People and line managers in implementing organisational changes and plans in order to achieve objectives and minimise risk. - Undertake specific ad hoc project work as required by the Head of People or Chief Legal and Compliance Officer.