Ensure the qualification of cases (emails) in our Salesforce tool. Fill in cases (Salesforce emails) with the necessary information to link the email to the insured/underwriter's environment. Fill in the subject of the emails. Dispatch cases (Salesforce emails) according to the services and the organization of the management services, and close certain cases. Deliver excellent customer service through high-quality and efficient handling of policyholder claims. Understand clients' needs, eligibility, and coverage, and provide qualified assistance services accordingly. Manage cases proactively using our internal systems and communicate with all relevant departments. Formulate, affect, interpret, or implement policies pertaining to strategic claim resolution. Make prompt and timely decisions on policy cover and settlement costs. Acquire information as necessary to perform accurate redress calculations. Achieve set targets in line with required quality standards.
