- This is a customer-facing technical role where the engineer is responsible for alert monitoring of infrastructure components and 1st level diagnosis. - Strong verbal and written communication skills are essential and are utilized in communicating with team members, systems administrators, and managers. - Knowledge of Service Desk Process and understanding of ITIL methodology - Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals, and meet high-quality standards. - Ability to work well with customers’ technical representatives under a variety of circumstances to best understand and meet customer expectations. - Engineer needs to be open to work in a 24x7 environment - (3 shifts) - Analytical skills (problem-solving skills) - Good Communication Understanding of Service Desk tools Knowledge and experience in Company ONTAP would be added value. - Experience in Windows, Linux or VMware would be very advantageous.