JOB OPENING

Technical Operations Engineer

Subtract2

 Supporting Country:

Malaysia

 Location:

Malaysia

 Vacancy ID:

VAC3434

Job Description

RESPONSIBILITIES
- Support our clients with technical issues in a professional manner - Provide our customers with status updates according to our SLA processes and procedures - Independently analysis and identify root causes of system and trading issues - Be in charge of trading platform management, system maintenance, and provide multiple trading solutions to brokers with daily support of troubleshooting on MT4/5 and Bridge/Aggregators. - Produce regular business and technical reports
DESCRIPTION
We are looking for a Technical Operations Engineer to support our Global Forex Client. Be in charge of trading platform management, system maintenance, and provide multiple trading solutions to brokers with daily support of troubleshooting on MT4/5 and Bridge/Aggregators.
DELIVERABLES
- Support our clients with technical issues in a professional manner - Provide our customers with status updates according to our SLA processes and procedures - Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution - Monitor and manage servers statuses and health, network connectivity - Independently analysis and identify root causes of system and trading issues - Produce regular business and technical reports - Track all issues in a ticketing system
SKILLS AND BEHAVIOURS
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