JOB OPENING
Technical Operations Engineer
Supporting Country:
Taiwan
Location:
Taiwan
Vacancy ID:
VAC3203
Job Description
RESPONSIBILITIES
Support our clients with technical issues in a professional manner
Provide our customers with status updates according to our SLA processes and procedures
Independently analysis and identify root causes of system and trading issues
Be in charge of trading platform management, system maintenance, and provide multiple trading solutions to brokers with daily support of troubleshooting on MT4/5 and Bridge/Aggregators.
Produce regular business and technical reports
DESCRIPTION
We are looking for a Technical Operations Engineer to support our Global Forex Client.
DELIVERABLES
Monitor and manage servers statuses and health, network connectivity
Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution
Track all issues in a ticketing system
SKILLS AND BEHAVIOURS
Strong communication skills
Strong logical thinking and analytical skills