Provide day-to-day support for the systems such as MT4/MT5, Bridge and client's CRM Support our clients with technical issues in a professional manner Provide our customers with status updates according to the SLA and procedures Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution Monitor and manage servers statuses and health, network connectivity Independently analyze and identify root causes of system and trading issues Produce regular business and technical reports Track all issues in a ticketing system