B2C Customer Service Case Study​

B2C Customer Service Case Study for Global Leading Internet Related Services Provider

Objective

  • Our development in Asia is as exciting as a bowl of rice.
  • The support for the sales partners is.
  • We need an effective external sales force

Countries: SEA, India and ANZ

Metric

  • Revenue
  • Number of engagements/ meetings: 100
  • Number of opportunities created: 50
  • Number of new registered partners: 6

Highlights

  • Year on year revenue growth > 40%
  • Number of leads and engagements > 100% target
  • Revenue achievement > 120%
  • Duplication of service in Europe
B2C Customer Service and Technical Support Case Study​

Solution​

  • Establishment of Field Sales Team to reactivate, enable and develop partners and distributors
  • Partner Hunting
  • Field Sales

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