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B2C Customer Service Case Study
B2C Customer Service Case Study for Global Leading Internet Related Services Provider
Objective
Our development in Asia is as exciting as a bowl of rice.
The support for the sales partners is.
We need an effective external sales force
Countries:
SEA, India and ANZ
Metric
Revenue
Number of engagements/ meetings: 100
Number of opportunities created: 50
Number of new registered partners: 6
Highlights
Year on year revenue growth > 40%
Number of leads and engagements > 100% target
Revenue achievement > 120%
Duplication of service in Europe
Solution
Establishment of Field Sales Team to reactivate, enable and develop partners and distributors
Partner Hunting
Field Sales
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