Technical Support Case Study

CS, TS - Global leading internet related services provider


  • Enable android platform support services for products
  • Increase new hire training pass rates irrespective

Countries: Indonesia, Malaysia, Thailand, Vietnam, Taiwan, Hong Kong


  • Customer Satisfaction,
  • Quality Monitoring,
  • Average Handle Time,
  • Service Level,
  • Billing Hours


  • Consistent Batch over Batch improvement of new hires.
  • 22% improvement of New hire Pass rates within 6 months
  • Best Practices shared with other vendors
Swivelt - B2C technical support case study


  • Reshape training methodology to be agile
  • Enhance the certification process
  • Enhance the nesting period to include more floor support.
  • Introduce Star Program for new hires

Curious to learn more about how Swivelt can help to grow your business?​

Fill in the form below and get an access to a complete set of iStrives features decks

By ticking this box you confirm your agreement with Swivelt Pte. Ltd. Terms and Conditions and Privacy Policy.

We use cookies to give you the best experience. Cookie Policy