Training as a Service Case Study

Training as a Service Case Study for Global Leading Ads Display Network

  • The high failure rate in Global Policy Certification
  • Challenge in Editorial Policy & Trademark with a native agent (Understanding industry notes )
  • Countries: APAC
  • Expectation setting & Training feedback – Do It Right the First Time
  • Introduced Mock Certification Tool to newbies
  • Introduce Test review and Language buddy training before certification
  • Training drop out
  • Passing rate

  • With new hire onboarding in last 4 waves of hiring (6 total waves):

    • 0% training drop out
    • 100 % passing rate

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