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Training as a Service Case Study
Training as a Service Case Study for Global Leading Ads Display Network
Objective
The high failure rate in Global Policy Certification
Challenge in Editorial Policy & Trademark with a native agent (Understanding industry notes )
Countries:
APAC
Metric
Training drop out
Passing rate
Highlights
With new hire onboarding in last 4 waves of hiring (6 total waves):
0% training drop out
100 % passing rate
Solution
Expectation setting & Training feedback – Do It Right the First Time
Introduced Mock Certification Tool to newbies
Introduce Test review and Language buddy training before certification
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