Training as a Service Case Study
Training as a Service Case Study for Global Leading Ads Display Network
- The high failure rate in Global Policy Certification
- Challenge in Editorial Policy & Trademark with a native agent (Understanding industry notes )
- Countries: APAC
- Expectation setting & Training feedback – Do It Right the First Time
- Introduced Mock Certification Tool to newbies
- Introduce Test review and Language buddy training before certification
- Training drop out
- Passing rate
With new hire onboarding in last 4 waves of hiring (6 total waves):
- 0% training drop out
- 100 % passing rate
